Policy articles

  • Returns

    If you are not 100% satisfied with your purchase, you can return the product for up to 30 days from the date you purchased it for a full refund or exchange.

    Any product you return must be in the same condition you received it and in the original packaging.

    To make a return or exchange please download the 'Order Return Form', complete and include with the items being returned.

    Please note that returns due to change of mind will not include shipping costs.

     

     

     

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  • Do you provide wholesale/trade prices?

    Edison Light Globes is a web-based manufacturer/retailer. We do offer a trade discount to reseller customers.  The following industries qualify.

    • Architects
    • Interior and Lighting Designers
    • Retailers
    • Electrical wholesalers.  

    To apply for a trade discount you must register an account with us and place all orders via our on-line store.

    There is no minimum order and the trade discount is applied to discounted bulk orders as well. 

    You can set up an account by registering on the ‘My Account’ Page.  Edit your billing and shipping details including your Business Name, Business Number and then email us with  your Username.  Once approved your login will then be converted to a trade account login for this username.

    When you log into the website your discount will automatically be applied to the product prices. All orders should then be placed through the website with this login. You can also create your own quote online by adding your products to the shopping cart and then saving the order as a Proforma Invoice/Quote.

    Please note any quotes provided by us over the phone or via email will not have the trade price applied.

    https://edisonlightglobes.com/Shop/my-account/

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  • How do I place an order?

    All orders are placed online via our webshop.  Products can be added to your shopping cart.  Once your order is complete you can 'Proceed to Checkout' where you will create an account with us.  At the checkout you can choose your delivery and payment method.  All orders must be paid in full before they will be processed.  We do not take part payments and will not hold stock.  

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  • How do I know if a product is in stock?

    We try to keep our stock levels on our webshop as accurate as we can. When you click in to view a product you will see if it is currently in stock. With globes it will show you the number we have in stock, everything else will tell you if it is in or out of stock. 

    Where there are options that need to be selected (e.g. finish or shade type), these will need to be chosen before availability is shown.

    If a product is out of stock and is a continuing range you may choose to add your name to a waitlist so that you will be notified once it is back in stock.

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  • How can I track my shipment?

    When we ship anything locally, interstate or overseas we create a tracking link that is available to you listed next to the order placed online. You will need to be logged in to your online account to see this.

    We also email tracking progress both from the shipper and our internal system.

    Tracking progress is also sent as SMS where a mobile phone number has been provided with the order.

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  • Can I order out of stock items? What is 'on backorder'?

    From time to time we allow purchasing of items not in stock. If listed online as out of stock but backorders are enabled then we expect that the delay would not be significant.

    Where there will be a delay we do not allow backordering and instead we ask that you enter your email address into the waitlist provided on the product page for the item listed.

    We often have orders where small items or optional parts are out of stock. We may hold back the delivery until these items come into stock or we will part ship and send the backordered items as soon as they arrive in.

    Generally we try to stock as many items as possible listed online and for some items we can list stock numbers.

    For any outstanding items please contact us via the ticket system or email support quoting your invoice number.

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  • Shipping Information

    We will endeavor to ship your order same day provided we have stock available. Larger or more complex orders may have a lead time of 1-4 weeks. Please check prior to ordering if you have a deadline.

    All shipping costs calculated by our web calculator are as accurate as possible and in some cases a handling/packing fee is added. If you are unhappy with the fee applied please contact us. All items ordered for Australian delivery are shipped by Australia Post or Startrack. For international orders we use FedEx First, Priority and Economy. International shipping requires a physical address, PO Boxes will not be accepted.

    When shipped, tracking codes are listed with your order on our website on “My Account” page. A signature is required for proof of delivery by you or an agent. All deliveries require a signature unless you tick an authority to leave without a signature. In this instance, neither Edison Light Globes nor the Courier Company will accept any responsibility for the continued safe custody of the goods or its security and no proof of delivery shall be required to be supplied. With an 'Authority to Leave' the risk for the goods passes to the purchaser (you) immediately upon delivery.

    For the security of any delivery we strongly recommend a delivery address where someone is in attendance between the hours of 8:30am and 5:30pm Monday - Friday to sign for the goods.

    Under some circumstances a delivery may not be possible via postal services due to local postal regulations either in Australia or your destination country. In these circumstances we will arrange a freight forwarder quote and send as a separate invoice.

    International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details). You can calculate duty and taxes by using the duty calculator at Pitney Bowes

    These taxes and duties will be collected at the time of delivery and are not the responsibility of Edison Light Globes. Packages refused at the time of delivery will not be automatically refunded. We reserve the right to charge for the value of goods and freight.

    New Zealand

    If you are importing into New Zealand you may need a Client Code. A client code is a unique number that identifies an importer and exporter. Client codes are only issued to New Zealand entities (such as registered New Zealand companies).  A client code is required as part of the import clearances for shipments in excess of NZ$1,000. Download here to apply here for Client Code prior to ordering goods in excess of $1000NZ

    USA Shipping

    We have recently added separate items listed as US shipped goods to the website. Look for these in the US Products link. Items listed as such will ship FedEx Ground from our facility located in Virginia USA. Shipments will not attract import tax if this method is used, and shipping cost will be greatly reduced. Where items are added to your cart that are not yet located in this warehouse, international shipping only will be the available option at checkout.

    Europe

    The consumer resident in Europe must be aware that the European Commission has established an online platform for alternative dispute resolutions that provides for an out-of-court method to solve any dispute related to and stemming from online sale and service contracts. As a consequence, if you are a European consumer, you can use such platform for resolving any dispute stemming from the online contract entered into with the Owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The Owner is available for any questions via the email address posted under the Owner’s information in this document.

    Germany

    Due to German import requirements it is not always possible for us to clear customs regulations. All items require compliance marking not just on the packaging but also on the actual item inside the packaging. Since we are building decorative lighting and decorative bulbs this is not something we have designed into the products. All other country importers do not require this for customs. It seems with Fedex shipping we can upload CE certification and eventually orders will clear.

    Kuwait

    Due to Kuwaiti import requirements it is not always possible for us to clear customs regulations. There is a documentation requirement that at times makes import into Kuwait an impossible task. If we need to pay for local Chamber of Commerce documentation there will be a $100 extra fee involved.

    Local Pick Up

    Local pick up from our warehouse is available between 8.30am and 6.00pm weekdays once you have been notified by email or SMS that your order is complete.
    152 Cowper Street
    Footscray Vic
    Australia
    3011

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  • Customs Charges

    International Air Freight includes the service and cost of brokering your shipment through local customs offices, but does not include Value Added Tax (VAT), Goods and Services Tax (GST), and/or Import Duties (please consult your local import tax authority for details). You can calculate duty and taxes by using the duty calculator at Pitney Bowes

    These taxes and duties will be collected at the time of delivery and are not the responsibility of Edison Light Globes. Packages refused at the time of delivery will not be automatically refunded. If we incur shipping and customs charges on their return we reserve the right to deduct these charges from any refund.

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  • Warranty

    All products come with a minimum 12 month warranty. If the product is delivered damaged or fails to work as advertised for domestic use we will issue a refund or a replacement. All vintage filament bulbs used in commercial applications are subject to a 3 month warranty. All LED bulbs are subject to a 2 year warranty and 1 year if used in commercial applications. Warranties require all electrical work to be completed by a licensed electrician and all items to be checked and deemed compliant prior to installation by your electrician.

    Please check your order carefully noting technical specifications. If we place the order on your behalf you should carefully check the Invoice/quote before payment so we can rectify any discrepancies prior to shipping.

    If you are not 100% satisfied with your purchase, you can return the product for up to 30 days from the date you purchased it for a full refund or exchange.

    Any product you return must be in the same condition you received it and in the original packaging. 

    If we have shipped the wrong item or you wish to return for a refund or replacement you can apply for a warranty on our website.  If you log in to our site there will be a list of your orders visible. These orders will have a warranty request button on each item if they are still listed as being purchased within the warranty period. Once your warranty period has elapsed the button will no longer be visible next to that order . If you wish you can contact support and make a request there.  Applying for a warranty online allows us to keep track of your request including shipping details.

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